Privacy Policy
Last updated: August 2026.
Second Dwelling Unit Ottawa ("we," "us," "our") operates seconddwellingunitottawa.ca. This policy explains what information we collect through this website, why we collect it, and how you can control it, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). For questions about your information, contact us at info@seconddwellingunitottawa.ca or (343) 314-5115.
What we collect
When you submit a contact form, quote request, or cost estimator request on this site, we collect what you provide directly: your name, phone number, email address, property address, and any project details you include. We do not ask for financial, banking, or government identification information through this website.
Website analytics
This site uses standard website analytics to understand how visitors use it – which pages are viewed, how long visitors stay, and general location and device information (not precise, identifying location). We are confirming the specific analytics tools in use as this site goes live; this policy will be updated to name them once confirmed, consistent with our practice of not describing a tool we have not verified is actually running.
How we use your information
We use the information you submit to respond to your inquiry, prepare a feasibility review or quote, and follow up about a project you've asked about. We do not sell your information to third parties. We may share it with subcontractors or consultants directly involved in delivering a service you've requested (an engineer or permit consultant, for example), under the same confidentiality expectations we hold ourselves to.
Cookies
This site may use cookies or similar technology to support basic site functionality and analytics as described above. You can disable cookies through your browser settings; doing so may affect how some site features work.
Your rights and choices
Under PIPEDA, you can ask what personal information we hold about you, request a correction, or ask us to delete information we no longer need to retain for a legitimate business or legal purpose. To make a request, contact us at info@seconddwellingunitottawa.ca.
How we protect your information
We take reasonable steps to protect the information you submit, including limiting who has access to it and using reputable, secure third-party services (our website host and form provider) to store it. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy as our practices change, particularly once our analytics and marketing tools are fully confirmed and disclosed above. The "last updated" date at the top of this page reflects the most recent revision.
Second Dwelling Unit Ottawa is committed to handling your information responsibly. If you have questions this policy doesn't answer, contact us directly.